Most orders are shipped directly from the distributor. The length of time it will take to arrive depends on the production time of the distributor. Most orders ship from the warehouse within 3-5 business days. Once the order begins tracking, please allow 2-3 days for it to reach the destination.If ship time is longer than the average 7 days it will be listed in the product descriptions. Please expect to add 2-3 days for holiday orders. Since we deal with vendors from all over the United States, shipping times will vary every so often. If they do fall out of our estimated range, we'll be sure to notify you.
Basic Shipping Charges
Ground Orders over $100 ship for FREE! Take advantage of it while you can. It might not always be this way.
Need it faster? Choose Express Mail at Checkout.
If you need an order rushed, please email us at firstname.lastname@example.org and we can make arrangements to get your order to you as soon as possible, based on the designers inventory and policies.
DUTIES ON CANADIAN ORDERS. Unfortunately, we do not have any control over what (if any) duties will be charged by Canadian Customs, therefore the customer is responsible for any possible duties at the time of delivery by Canadian Customs. Any personalized order refused by customers attempting to avoid duties charges cannot be returned for a refund. Non-personalized orders can be returned for a refund, minus the cost of shipping, duties and a 20% re-stocking fee.
DELIVERY TIME FRAME FOR U.S. & CANADIAN ORDERS. All in stock items are processed (including personalization) in accordance with the processing time frame listed on the product detail page and then are shipped via the method desired. Due to factors such as unexpectedly high demand for a product or manufacturer delays, some items may take longer to process. If a situation like this arises we will notify you promptly via email. Rush Service is available on some items (see "Rush service available" on product detail page) for an additional fee guaranteeing your order receives high-priority status and is processed in 24-48 hours or less and then shipped via your desired method.
International and Upgraded Shipping Services
We aren't setup to ship internationally right now but that may change in the future. If you would like to be notified when we add this service, please signup for our newsletter and we'll be sure you're one of the first to know. Please be aware that we reserve the right to adjust shipping rates after notifying the customer. At that point, you will have the opportunity to cancel your order or approve the order with the agreed upon shipping costs. We carry some very large items that have added shipping costs that are sometimes unpredictable. We want to do our best to work with you to provide the best option for both parties.
Need it by Christmas? Place orders by 5pm EST December 19th 2018 for Christmas Eve delivery. Choose Express Mail at Checkout.
Our warehouse is closed and will not ship on the following days:
New Year's Eve, New Year's Day, President's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Eve, Christmas Day